What Does the Status of the Payment Mean?

As a payment moves through the system you will see that status update.

Pending

A pending request is marked in orange. This means that the request has been made, but the tenant has not submitted payment yet.

You may click on the "Details" option to open up further details on that, including when the request went out, how much it was for, who is expected to pay, and that PENDING status.

Paid

A Paid Status means that the tenant has submitted payment. It will be marked in green.

Opening up the "Details" option will provide the details of when the request was made, who paid the request, and the date it was paid.

Cleared

A payment is marked as Cleared once those funds have successfully cleared our system and have been transferred to the bank account connected to your landlord account. This will show as a green C.

Canceled

You may cancel a request before it's paid.

If you've canceled it it will show as a red C and will be noted as canceled in the details.

Manually Paid

If your tenant pays outside LandlordStation, you can still mark them as paid so that you can keep all of your records up-to-date. Just choose the green "Mark as Paid" and you'll be able to fill that information out.

As always, our customer service team is happy to answer any questions that you may have. You can reach them at info@landlordstation.com